TROUBLESHOOTING FOR RAYTEC AIRPODS AND RAYTEC C-10 HEADPHONES

AIRPODS

It can and will happen sometimes, issues will arise so we have a few ways to get you through your issues. Every step isn't for everybody and there not in any particular order.

AIRPODS FALL OUT EASILY

The airpods fall out easy sometimes if not placed in the ear canal properly.

When your bending over and they pause: What you can do is go into Settings and turn Motion off. Sometimes it can sense movement and such and it'll pause accordingly.

When using your airpods with your computer: . Make sure your AirPods are in the case and are charged. It will not work unless this is done. Make sure you are connected to your computer by going to the start menu and go to settings then devices/bluetooth and make sure the bluetooth is turned on on the computer.

Then make sure you add the "bluetooth" device, your airpods. You open airpod case, sometimes it connects right away or you may have to Press and hold the small button on the back of the case for several seconds, until the status light on the front of the case starts blinking white.

The AirPods should appear in the list of devices available for pairing (they might first appear as "Headphones," and then change to "AirPods" after a few moments). Click "AirPods

DISCONNECTING

Sometimes the frequent disconnect is due to the charging case not being charged up.

Your bluetooth on your device may not be turned on.

If you’re using your iPhone or iPad to connect your AirPods, make sure to go into your Settings > Bluetooth and tap on the i icon next to your AirPods. Then tap on Forget This Device and tap to Confirm. You will need this before you go ahead reset the AirPods

Make sure your airpods are clean. Use a soft cloth to clean the airpods and use q-tip to clean the charging case.

Making Sure Your AirPods Are Selected As The Audio Device. The airpods have to be set as the primary audio device.

Try using one airpod at a time. You can tweak this and make it so that you can just use either your left AirPod or your right AirPod by selecting either Always Left AirPod or Always Right AirPod. Apple phones have this option and maybe newer Android model phones.

Disable the Automatic Ear Detection on your phone setting. It's in the settings then bluetooth area on your phone,

A lot of devices paired to your phone can interfere with the airpod connection. Unpair the other items and then pair your airpods to your device.

The last thing you can try is to let your charging case and airpods battery die completely. Then charge them up at 100%, reset and then use them and see if that works.

LOW SOUND IN ONE OF THE AIRPODS

To start, clean the airpods: clean with q-tip or soft cloth. Suck on the airpod itself to get the wax out of it. Nasty but it works and is usually the problem, build up of wax.

Did you check the volume setting on your phone? Make sure that is up to as loud as it can go. It may be under "hearing" on your device.

If you have audio/visual in your settings, to check and adjust the audio volume balance slider between the left and right channels of your AirPods. Keep it aligned in the middle to have an equal volume of sound.

Disable the Automatic Ear Detection on your phone setting. It's in the settings then bluetooth area on your phone.

Reset your settings on your device. Sometimes a complete restart will help.

THE DOUBLE TAP FUNCTION ON THE LEFT AIRPODS IS NOT WORKING

Hard reset them, remove them from your BT settings and re-pair them. To hard reset them, put them both back in the case and press and hold the pairing button until the notification light turns red/orange.

For IOS devices:

Open Settings on your iOS device.
Tap the Bluetooth menu and look for your AirPods.
Tap the “i” next to your AirPods name.
Underneath the “Double-Tap On AirPods” function, choose to which option you'd like to switch between “Play/Pause” and “Off”

AIRPODS FOR WORK USE

Ok. Did you check on the bluetooth settings to make sure that the airpods are set to call audio or set to the left or right airpod if you have an iPhone. Alternate between the left and right to see if either one has an issue ok.

Turning off the the automatic ear detection for iPhone if you have one. This helps with the microphone

Make sure low power mode isn't selected on your device for the battery. This can cause issues with the microphone.

Check the actual volume setting on your phone as well. The volume should be on normal when using the airpods.

And reset the airpods after you try these steps

CHARGING CASE NOT WORKING

IN NO PARTICULAR ORDER

Clean the charging port, where the usb plug goes into, clean that out and clean inside of the charging case as well. Use soft microfiber cloth, q-tip and clean on a daily basis.

Clean the bottom of the airpods as well. Suck out the wax that may be inside of the airpods too.

Make sure the USB cord isn't destroyed, this can cause charging issues.

Drain the airpods case to zero and charge again.

Reset your airpods.

C-10 HEADPHONES

Connect to your ps4:

Go to ps4 settings

Devices

Audio devices

Make sure internet is connected

Where it says OUTPUT DEVICE, headset connected to controller should be seen there

Adjust your microphone level, turn it up, say something while doing this part to see the levels moving

Select Output to headphones and make sure its on ALL AUDIO

SWITCH OUTPUT DEVICE AUTOMATICALLY should be checked

If you have an XBOX, follow the same steps on your XBOX.

C-10's DISCONNECTS

Our headphones have multiple bluetooth devices connectivity, try unpair then reconnect.

Try turning them off and on, simple but sometimes works.

Turn off any interfering devices. Your headphones could be trying to connect with another device instead of what you are trying to connect to.

Move away from the Wi-Fi router. It could be that your Wi-Fi router is using the same spectrum as the headphones, and thus causing some interference.

Make sure your headphones have enough battery power. Check what you plugging the device into. Faulty wire or lose connection will not allow your headphones to charge properly.

It could be your wifi connection that's causing the disconnect. You can reset your wifi, turn it off then reconnect.

Check the bluetooth setting on your computer. Remove the paired device (your headphones) then pair it again.