TROUBLESHOOTING FOR RAYTEC AIRPODS AND RAYTEC C-10 HEADPHONES
AIRPODS
It can and will happen sometimes, issues will arise so we have a few ways to get you through your issues. Every step isn't for everybody and there not in any particular order.
AIRPODS FALL OUT EASILY
The airpods fall out easy sometimes if not placed in the ear canal properly.
When your bending over and they pause: What you can do is go into Settings and turn Motion off. Sometimes it can sense movement and such and it'll pause accordingly.
DISCONNECTING
Sometimes the frequent disconnect is due to the charging case not being charged up.
Your bluetooth on your device may not be turned on.
If you’re using your iPhone or iPad to connect your AirPods, make sure to go into your Settings > Bluetooth and tap on the i icon next to your AirPods. Then tap on Forget This Device and tap to Confirm. You will need this before you go ahead reset the AirPods
Make sure your airpods are clean. Use a soft cloth to clean the airpods and use q-tip to clean the charging case.
Making Sure Your AirPods Are Selected As The Audio Device. The airpods have to be set as the primary audio device.
Try using one airpod at a time. You can tweak this and make it so that you can just use either your left AirPod or your right AirPod by selecting either Always Left AirPod or Always Right AirPod. Apple phones have this option and maybe newer Android model phones.
Disable the Automatic Ear Detection on your phone setting. It's in the settings then bluetooth area on your phone,
A lot of devices paired to your phone can interfere with the airpod connection. Unpair the other items and then pair your airpods to your device.
The last thing you can try is to let your charging case and airpods battery die completely. Then charge them up at 100%, reset and then use them and see if that works.
LOW SOUND IN ONE OF THE AIRPODS
To start, clean the airpods: clean with q-tip or soft cloth. Suck on the airpod itself to get the wax out of it. Nasty but it works and is usually the problem, build up of wax.
Did you check the volume setting on your phone? Make sure that is up to as loud as it can go. It may be under "hearing" on your device.
If you have audio/visual in your settings, to check and adjust the audio volume balance slider between the left and right channels of your AirPods. Keep it aligned in the middle to have an equal volume of sound.
Disable the Automatic Ear Detection on your phone setting. It's in the settings then bluetooth area on your phone.
Reset your settings on your device. Sometimes a complete restart will help.
THE DOUBLE TAP FUNCTION ON THE LEFT AIRPODS IS NOT WORKING
Hard reset them, remove them from your BT settings and re-pair them. To hard reset them, put them both back in the case and press and hold the pairing button until the notification light turns red/orange.
- Open Settings on your iOS device.
- Tap the Bluetooth menu and look for your AirPods.
- Tap the “i” next to your AirPods name.
- Underneath the “Double-Tap On AirPods” function, choose to which option you'd like to switch between “Play/Pause” and “Off”
AIRPODS FOR WORK USE
IN NO PARTICULAR ORDER
Clean the charging port, where the usb plug goes into, clean that out and clean inside of the charging case as well. Use soft microfiber cloth, q-tip and clean on a daily basis.
Clean the bottom of the airpods as well. Suck out the wax that may be inside of the airpods too.
Make sure the USB cord isn't destroyed, this can cause charging issues.
Drain the airpods case to zero and charge again.
Reset your airpods.
C-10 HEADPHONES
Connect to your ps4: